FAQs

We are delighted to welcome you to our hotel and aim to make your stay as comfortable and convenient as possible. To ensure a smooth experience for all our guests, please take note of the following details regarding check-in and check-out times:

Check-In Time: 2:00 PM

• Arrival: Guests are welcome to begin the check-in process starting at 2:00 PM.
• Early Check-In: If you arrive before 2:00 PM, you are welcome to inquire at the front desk about the possibility of early check-in. While we cannot guarantee availability, we will do our best to accommodate your request. Alternatively, you may store your luggage with us until your room is ready.
• Procedures: Upon arrival, please present a valid ID and your booking confirmation. Our front desk staff will assist you with the check-in process and provide you with your room key along with any additional information you may need about our facilities and services.

Check-Out Time: 12:00 PM

• Departure: Guests are kindly requested to vacate their rooms by 12:00 PM on the day of departure.
• Late Check-Out: Should you require a later check-out time, please contact the front desk in advance. While late check-out cannot always be guaranteed, we will do our best to accommodate your needs based on availability.
• Additional charges may apply for late check-out.
• Procedures: Before departing, please ensure you have collected all your personal belongings and settled any outstanding charges. Room keys should be returned to the front desk. If you need assistance with luggage storage or transportation arrangements, please let us know, and we will be happy to help.

Additional Notes:

• Luggage Storage: If your travel plans necessitate storing your luggage either before check-in or after check-out, our luggage storage service is available at no extra charge.
• Facility Access: Guests are welcome to enjoy the hotel’s facilities before check-in and after check-out. Feel free to relax in our common areas or use our amenities while waiting for your room or your transportation.

Yes, we offer complimentary self-parking for our guests.

Yes, high-speed Wi-Fi is available throughout the hotel, and it’s complimentary for all guests.

Yes, we offer 24-hour room service with a diverse menu selection for your convenience.

Unfortunately, we don’t welcome pets at our hotel.

The nearest airport is Nnamdi Azikiwe International Airport which is located around 30 minutes away.

Yes, we have a fully-equipped fitness center open between 6 am and 9 pm for our guests.

Yes, a complimentary continental breakfast is included with your stay.

Our rooms feature amenities such as flat-screen TVs, coffee makers, mini-fridges, and luxurious toiletries.

Yes, we have versatile meeting and conference spaces equipped with modern technology to accommodate various events.

Our cancellation policy varies depending on the type of reservation. Generally, cancellations made 24 hours prior to arrival incur no penalty, but it’s always best to check your specific reservation details.